Product Related

Our products are designed for a variety of outdoor environments, including camping, hiking, RV travel, emergency backup power, etc. Whether it is a short trip or a long-term wilderness adventure, it can provide a reliable solar power supply solution

Yes, cloudy or rainy days will affect the charging speed, but our high-efficiency solar panels can still work in low-light conditions. It is recommended to charge in advance when there is plenty of sunlight and use a portable power supply to store the power.

Most OfNobility solar products have an IP65/IP67 waterproof rating, which is rain and splash proof, but it is not recommended to be fully immersed in water. Please check the product description for specific waterproof performance.

Orders and Delivery

Where do you deliver in the United States?
We cover all 50 states, including Alaska and Hawaii.

After shipment, you will receive an email with the logistics tracking number, and you can check the latest status through the USPS, UPS or FedEx official website.

If the order has not been shipped, you can contact customer service to try to modify or cancel it. Orders that have been shipped must follow the return process.

Technical Support and After-Sales

Use a soft, slightly damp cloth to gently wipe off dust on the surface
Avoid using chemical cleaners or high-pressure water guns
When not in use for a long time, it is recommended to store in a dry and dark place

Please check the manual or visit the Help Center for self-checking. If the problem is still not solved, please email or Whatsapp and provide: order number, product model, fault description + photos/videos

Yes! We provide detailed video tutorials and PDF guides covering installation, charging, storage and other operations.

Didn’t find the answer you were looking for?

If you don’t find the answer you need in the FAQ page, please contact us via the following methods. Our customer service team will be happy to help you resolve any issues.

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